Important Delivery Information
Deliveries are made on the basis the customer can accept the goods, or willingness to off load the goods, or having means of mechanical offload, this also applies to heavier items such as pallets etc. All deliveries are made ‘kerbside’ and often it can be at the discretion of the driver.A large majority of deliveries would be made on a large rigid tail-lift vehicle and off loaded via a pallet truck and only on to flat surfaces such as tarmac, concrete and pavers
If you do have restricted access, please contact us prior to placing your order. We will always try to accommodate your needs. If a delivery fails due to access, we reserve the right to make a re-delivery charge.
All delivery charges are calculated when checking out. The delivery charges included are for the Mainland UK only and do not apply to the Scottish Highlands, or Isles off the Mainland. Additional charges may apply for deliveries that aren’t classed within the Mainland (this is classed by ourselves, suppliers and couriers) Please contact us on 0800 783 4388 or alternatively email@example.com
Due to the nature of our business model, this can mean your order will be sent via multiple deliveries.
Whilst we will make every effort to deliver your goods within the stated/requested time frame, we cannot guarantee availability from the manufacturer or the manufacturer's delivery schedules, so we would recommend the end user not to start/schedule any work until the goods arrive. Due to logistics of various couriers and suppliers we are unable to give times of deliveries. However, please call or email us on the day of the delivery and we will try to get an approximate time. Deliveries can take please from as earlier as 07:30 right up to 18:00 depending on the courier/haulier and taking into account local traffic etc.
Due to our products being sourced from either our stock or direct from the manufacturer, delivery charges can vary. It can also depend on the size of the item or the weight of it. Delivery charges are calculated when checking out and you will clearly see what you are paying before placing the order. If you think your delivery charge is too high, the first thing to do is to check you haven't got similar items from different suppliers etc if this is the case it will pick up various delivery charges. If you are unsure what items come from where, or you think the delivery charge isn't correct, please do not hesitate to give us a call. We will endeavour to help you and if possible we will look at ways to see if we can reduce carriage costs to save you money.
The last day our sales office is open will be Monday 23rd December and we will reopen the sales office on Thursday 2nd January 2019. Any order placed after 12:00 on Friday 20th December will not be processed until Thursday 2nd January. No deliveries will be made during the period our sales office is closed. If you are looking to place an order before the Christmas shutdown, please contact us on 0800 7834388 where we can discuss delivery options with you.